Shipping Information
We aim to provide quick and reliable shipping to ensure you receive your order on time. Below are answers to some common shipping-related queries:
Frequently Asked Questions
How long does shipping take?
Orders are processed in 1-3 business days and typically arrive within 5-10 business days.
Can I track my order?
Absolutely! Once your order is shipped, we’ll provide a tracking number via email.
What are the shipping charges?
Free shipping on all orders over $75.
Can I expedite shipping?
Yes, expedited shipping options are available at an additional cost during checkout.
Product Care
Your Jiu-Jitsu gear is crafted to last. Follow these tips to ensure it stays in top condition. Below are frequently asked questions about gear maintenance:
How should I wash my gear?
Wash in cold water and air dry to maintain durability. Avoid bleach and high heat.
Can I machine-dry my gear?
It's best to air dry. Machine drying may cause shrinkage or damage.
How do I remove stains?
Use mild detergent and spot-clean stains before washing.
How often should I wash my gear?
Wash your gear after every session to maintain hygiene and prevent odors.
Are there specific care instructions for belts?
Wash your belt after every session to prevent odors.
Returns & Exchanges
We want you to be completely satisfied with your purchase. Here’s what you need to know about returns and exchanges:
What is your return policy?
We accept returns within 30 days for unused items in original packaging.
Can I exchange my product for a different size?
Yes, exchanges for sizing are allowed within 30 days.
What if my item is damaged or defective?
Contact us at info@jop.team within 7 days for a replacement or refund.
How long does the return process take?
Once we receive your returned item, it takes 5-7 business days to process.
Are there any items not eligible for return?
Personalized or custom items are non-returnable unless defective.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.